Getting Started Guide
Once you have signed up with us, we’ll provide you with your login account information for you to manage your account. You can also connect with us on +1(866)-629-9646 in case you need any assistance.
Menu Management
You have an option to make the changes in your menu yourself without having to contact us. Please log in to the admin portal (https://restadmin.imenu360.com) with the provided account credentials. Once logged-in, please tap on the Menu Manager option on the left and then on the categories option for the restaurant locations using the menu. Please look at the screenshot below for your reference:
And once done, you can change the prices by tapping on the items tab for each category and create a new category as well if needed. To save the changes, tap on the Save option at the bottom right and the Update Website option at the top right.
You can also share the changes with us over the email and we’ll make the changes for you on your behalf. Please send an email to support@imenu360.com.
Advanced Reporting and Analytics
To view the reports, you need to login to the admin portal (https://restadmin.imenu360.com) and once logged-in, tap on the Reports option on the left and select the type of report that you want to see, please refer to the screenshot below:
You need to mention the duration of the report and select the restaurant/location for which you want to see it and tap on the GO option to view it.
Order Notification Setup
Please reach out to us on +1(866)-629-9646 or send an email to support@imenu360.com for any assistance.
Integration Options
Integrate your online ordering seamlessly with your POS system to manage all your orders in one place. We work with the most popular tools available so that you can focus on running your business efficiently and effortlessly. If you have any questions, please contact us on +1(866)-629-9646 or send an email to support@imenu360.com.
Promotions and Discounts
You can also create your own special promotions and offer lucrative discounts to acquire customers. Kindly login to your account and tap on the Coupons/Discounts section on the left and you can create specific coupons and discounts as per your requirements. To save the changes, tap on the Save option at the bottom right and the Update Website option at the top right.
Order Tracking and Status Updates
Please reach out to us on +1(866)-629-9646 or send an email to support@imenu360.com for any assistance.
Payment Gateway Setup
Please reach out to us on +1(866)-629-9646 or send an email to support@imenu360.com for any assistance.
Customer Data and Analytics
Please reach out to us on +1(866)-629-9646 or send an email to support@imenu360.com for any assistance.
Customer Support Tools
We are available on calls, chat and email. You can connect with us on +1(866)-629-9646, initiate a chat by accessing our website and tapping on the “Chat Now” option or send an email to support@imenu360.com.
Managing Delivery Zones and Fees
You can manage your delivery zones and delivery fee by yourself. You need to login to the admin portal using your account credentials and once logged in, tap on the Deliver Area section on the left and tap on the restaurant’s location on the right to view the map and make the changes accordingly. Please refer to the screenshot below for your reference:
As you can see, you also have an option to specify the delivery fee as per the delivery radius. To save the changes, tap on the Save option at the bottom right and the Update Website option at the top right.
Handling Custom Orders
Please reach out to us on +1(866)-629-9646 or send an email to support@imenu360.com for any assistance.
Managing Peak Hours
You can change the estimated pick-up and delivery time, as per the order volume, on the tablet by tapping on the Temporary Settings option. Or if you don’t own a tablet, please call us on +1(866)-629-9646 and we’ll make the changes for you.
Reviews and Feedback Management
After every successful order, the customer receives an email to review the restaurant and provide feedback. Once the customer reviews it, an email is sent to the restaurant’s registered email address allowing them to see how the customer has reviewed the restaurant. This will help the restaurant to improve their services and serve the customers in a better way.
Optimizing Mobile Ordering
Customers can place online orders conveniently and efficiently online or through a custom-branded mobile app. We also provide the restaurants with a QR code linking to the menu to help direct customers to place the orders online.
Inventory and Stock Management
Restaurants can also manage their items in stock and items out of stock just by logging into the admin portal. Please tap on the Menu Manager option on the left and follow the same steps as covered in the Menu Management section above and you can make any item active or inactive depending on the stock, please see the screenshot below for your reference:
Handling Order Errors and Refunds
You can manage the refunds/upcharges easily by contacting us over the phone or send an email to support@imenu360.com. You can also cancel an order via your admin portal within the first 24 hours of the order’s placed time. Once you cancel the order, the refund gets initiated automatically by the system, if paid already. To cancel an order please tap on the Orders section on the left and then the Actions tab of a particular order on the right, please see the screenshot below:
And then tap on the cancel order option to cancel it. You can also compensate a customer with a coupon (which will be redeemable online) if the restaurant misses an item or in cases where the order gets delayed.
Customer Loyalty Programs
We also have customer loyalty programs where we celebrate the customer’s loyalty by offering them a discount coupon which is redeemable online only. To set-up the loyalty program, please give us a call on +1(866)-629-9646 or send an email to support@imenu360.com.
Data Security and Privacy
We maintain the data security and confidentiality by obtaining consent, implementing security measures, being transparent, minimizing data collection, and providing options for data deletion.
Discount Code Management
You have an option to create discounts/coupons to attract new customers and boost sales. To create a coupon or offer a discount, please login to the admin portal and once logged-in, tap on the Coupons/Discounts section on the left and tap on the Create New Coupon on the right, please see the screenshot below for your reference:
And the same steps to offer a discount.
Customer Feedback Surveys
You have the option to access customer feedback as the system triggers an email to be sent to the customer post every successful order, asking them to review the restaurant and the food. This will give you an insight into customer satisfaction levels. Once the customer reviews and provides feedback, an email mentioning the same is sent on the restaurant’s registered email for them to check it.
Menu Item Performance Reports
The restaurants can utilize performance reports to identify top-selling items and make data-driven decisions. To view a best-seller or a hot selling product, please login to the admin portal and once logged-in, please tap on the Reports section on the left and select the Menu Item Order Report on the right to see how many times a product has been ordered, please see the screenshot below for your reference:
Managing Multiple Locations
You can manage your multiple locations all in one place now. Please contact our Support team for any assistance. We are reachable at +1(866)-629-9646 or send an email to support@imenu360.com.
Allergen and Dietary Information
Please reach out to us on +1(866)-629-9646 or send an email to support@imenu360.com for any assistance.
Upselling and Cross-Selling Techniques
Upselling and cross-selling are two techniques that double as ways to provide exemplary customer service and also help increase restaurant profits without spending a dime. These tools encourage an increase in purchasing behavior. Making strategic recommendations and understanding the purchasing behavior of the guests are the key factors that help the restaurants to boost sales and improve the guest experiences=.
Handling Peak Demand
You can change the estimated pick-up and delivery time, as per the order volume, on the tablet by tapping on the Temporary Settings option. Or if you don’t own a tablet, please call us on +1(866)-629-9646 and we’ll make the changes for you.
Managing Order Cancellations and Modifications
Please refer to the Handling Order Errors and Refunds section above.