How do I adjust the preparation or lead time for future orders?

Generally customers place orders for the same day, but many time it has been observed customers also want to place advance orders also for a specific date. The reason could be they have some kind of meeting or party, but whatever the reason, we have solution for a customer to place a future order. A restaurant can enable future orders from the Restaurant Manager portal. Login to your Portal -> Go to Menu Manager -> Link Menus -> Choose Menu (Select Restaurant or chain location of the restaurant) and enable or disable Future Orders. Below mentioned flow chart can help better to understand:


Login - https://restadmin.imenu360.com/

• Related Articles

• How do I adjust the pick-up and delivery service delay temporarily?

  Many times when the volume of orders are higher than normal, it becomes hard to prepare food for the restaurant within the normal specified service delay times. To increase the time for preparation of food from the tablet, click on Temporary ...

• Why is an alternate contact needed for orders?

  Sometimes a customer does not answer and may lead to failure of order. It generally happens in a delivery order. A customer’s alternate number increase higher accuracy in delivering orders and a better experience.

• Where can I see my current and previous orders?

  A restaurant can check the orders in their device or in the restaurant portal manager under Orders:

• How do I enable order throttling?

  If a restaurant wants to stop orders, they can close the online ordering for the day or they can increase the preparation time of food.

• How do I issue refunds on the iMenu360 ordering platform?

  Refunds can be made partially as well as entirely. Note - Only prepaid orders can be partially refunded. Full Refunds Full refunds can be made by canceling the order. Once the order is canceled, refunds are automatically initiated. You can cancel the ...