How do I check order details?
You can check the order details from the tablet as well as from the Restaurant Manager portal.
From the Tablet
Note- You will only be able to see the orders on the same day.
To check the order details on the tablet, please follow the below-mentioned steps:- Go to Orders. A list of all the orders from the same day will appear.
- Click on the order that you are looking for. The details will appear.
From the Restaurant Manager Portal
Please follow the below-mentioned steps to cancel from the Restaurant Manager Portal:
- Login to the Restaurant Manager Portal by using the chain admin login credentials provided to you.
- On the left side of the portal, a number of options are there. Click on the Orders option.
- Click on the Search option and enter the order number or the other specific details of the order that you are looking for.
- The order will appear. Click on it and you will find the complete order details.
In case you face any issues, please feel free to reach out to us at support@imenu360.com. You can also call our support team at (866) 629-9646 Ext. 1.
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Can I receive daily order summaries?
Get a summarized report from your tablet under Reports or login to the portal and get reports. Go to reports -> Check detailed order reports -> Select date, location, menu and go.
How do I cancel an order from the tablet or the Restaurant Manager Portal?
Orders can be canceled in two ways: From the tablet or from the Restaurant Manager Portal. From the Tablet Note- You will only be able to cancel the orders on the same day. To cancel from the tablet, please follow the below-mentioned steps: Go to ...
How do I manage order volume with order throttling settings?
If a restaurant wishes to control the volume of orders they can simply increase or decrease the service delay from their tablet. In the dashboard they should go to temporary settings and follow these steps:
How do I enable order throttling?
If a restaurant wants to stop orders, they can close the online ordering for the day or they can increase the preparation time of food.
Where do I find order and location data?
If a restaurant has more than one location, orders and location data are under the same login. You can start by clicking on Orders then click Search. You can sort by date and choose the correct location.