Orders
Where do I find order and location data?
If a restaurant has more than one location, orders and location data are under the same login. You can start by clicking on Orders then click Search. You can sort by date and choose the correct location.
Why is an alternate contact needed for orders?
Sometimes a customer does not answer and may lead to failure of order. It generally happens in a delivery order. A customer’s alternate number increase higher accuracy in delivering orders and a better experience.
Can I receive daily order summaries?
Get a summarized report from your tablet under Reports or login to the portal and get reports. Go to reports -> Check detailed order reports -> Select date, location, menu and go.
How do I manage order volume with order throttling settings?
If a restaurant wishes to control the volume of orders they can simply increase or decrease the service delay from their tablet. In the dashboard they should go to temporary settings and follow these steps:
How do I enable order throttling?
If a restaurant wants to stop orders, they can close the online ordering for the day or they can increase the preparation time of food.
Where can I see my current and previous orders?
A restaurant can check the orders in their device or in the restaurant portal manager under Orders:
How do I adjust the pick-up and delivery service delay temporarily?
Many times when the volume of orders are higher than normal, it becomes hard to prepare food for the restaurant within the normal specified service delay times. To increase the time for preparation of food from the tablet, click on Temporary ...
How do I adjust the preparation or lead time for future orders?
Generally customers place orders for the same day, but many time it has been observed customers also want to place advance orders also for a specific date. The reason could be they have some kind of meeting or party, but whatever the reason, we have ...
How do I issue refunds on the iMenu360 ordering platform?
Refunds can be made partially as well as entirely. Note - Only prepaid orders can be partially refunded. Full Refunds Full refunds can be made by canceling the order. Once the order is canceled, refunds are automatically initiated. You can cancel the ...
How do I cancel an order from the tablet or the Restaurant Manager Portal?
Orders can be canceled in two ways: From the tablet or from the Restaurant Manager Portal. From the Tablet Note- You will only be able to cancel the orders on the same day. To cancel from the tablet, please follow the below-mentioned steps: Go to ...
How do I open and close online ordering?
Online ordering can be paused in three ways: From the tablet: Online ordering can be closed for a day or two from the tablet and then you can open it whenever you want. On the Business Center app on your tablet, click on the Open/Close button. There ...
How do I check order details?
You can check the order details from the tablet as well as from the Restaurant Manager portal. From the Tablet Note- You will only be able to see the orders on the same day. To check the order details on the tablet, please follow the below-mentioned ...