Getting Started Guide

Welcome to iMenu360! Once you’ve completed sign-up, we’ll email your login account information so you can begin managing your restaurant’s digital ordering system.

You’ll receive:

• Your unique login URL

• Username and temporary password

• Quick-start instructions

Have questions or need help logging in?
Reach our onboarding team at:
📞 +1 (866) 629-9646
📧 support@imenu360.com

Pro Tip: Bookmark your login page for easy access!

You can easily update your menu anytime without needing to contact support. Here’s how:

1. Log in to your admin portal:
   🔗 https://restadmin.imenu360.com
   (Use the credentials sent after sign-up)

2. Navigate to Menu Manager:

   • Click “Menu Manager” on the left sidebar

   • Select your restaurant location

   • Choose “Categories” to edit existing sections

   • Click “Items” to modify dishes, prices, or descriptions

3. Save Your Changes:

   • Click 💾 “Save” (bottom right)

   • Click 🌐 “Update Website” (top right)

   • Wait 10–15 minutes for updates to go live

Email your menu changes to us—we’ll update everything for you:
📧 support@imenu360.com
Include your restaurant name and detailed requests

✔️ Test changes on mobile view after updating
✔️ Use high-quality images (1000x1000px) for best results
✔️ Save a backup copy of your menu before major changes

Need help? Call us at 📞 (866) 629-9646
Our support team guides you through your first menu edit!

Access detailed insights about your restaurant's performance directly through your admin portal. Here's how to view and export your reports:

1. Log in to your admin portal:
   🔗 https://restadmin.imenu360.com

2. Navigate to Reports:

   • Click “Reports” in the left sidebar

   • Select your preferred report type (e.g., Sales, Orders, Customers)

3. Customize Your Report:

   • Choose the date range

   • Select location (if multiple locations)

   • Apply any additional filters

   • Click “Go” to generate

4. Save or Export:

   • View reports directly on screen

   • Export to Excel for offline analysis

• Sales Reports: Revenue trends, payment methods

• Order Reports: Volume, time analysis, average order value

• Product Reports: Top-selling items, category performance

• Customer Reports: Loyalty data, order frequency

• Operational Reports: Delivery times, order sources

Need help interpreting your data?
📞 Call: (866) 629-9646
📧 Email: support@imenu360.com

To configure how you receive order alerts (via sound, push notification, or email), please contact our support team. We'll help customize your notification preferences based on your restaurant's workflow and equipment.

Reach our support team at:
📞 +1 (866) 629-9646
📧 support@imenu360.com

When you contact us, please let us know:

• Whether you're using a tablet, phone, or both

• Your preferred alert style (sound, vibration, pop-up, etc.)

• If you need notifications sent to additional staff members

Pro Tip: Keep your device volume turned up during business hours to avoid missing new orders!

Seamlessly connect iMenu360 with your existing POS and restaurant tools to streamline operations and keep everything in sync.

• Unified Order Management: All online and in-person orders in one place

• Real-Time Menu Sync: Update once, apply everywhere automatically

• Efficient Reporting: Combined analytics across all sales channels

• Square • Clover • Lightspeed

• Uber Eats • DoorDash • Grubhub

• Stripe • Apple Pay

Our technical team will handle the entire setup process for you.

Contact us to begin:
📞 +1 (866) 629-9646
📧 support@imenu360.com

Provide your POS system name and restaurant ID for faster service

Why integrate?
Reduce double entry, minimize errors, and focus on serving customers instead of managing multiple systems.

Boost sales and attract more customers by creating customized promotions and discounts directly through your iMenu360 dashboard.

1. Log in to your admin portal:
   🔗 https://restadmin.imenu360.com

2. Navigate to Marketing:

   • Click “Coupons Codes” in the left sidebar

   • Select “Create Coupon”

3. Set Up Your Offer:

   • Choose promotion type (% or $ discount)

   • Set discount value and minimum order amount (if applicable)

   • Add a unique coupon code (e.g., “WEEKEND15”)

   • Define start and end dates

4. Save & Activate:

   • Click 💾 “Save” (bottom right)

   • Click 🌐 “Update Website” (top right)

   • Promotions go live within 15 minutes

• First app order discount (e.g., “APP10”)

• Holiday specials (e.g., “XMAS10”)

• Loyalty rewards (e.g., “$5OFF20”)

• Seasonal offers (e.g., “SUMMER15”)

✅ Promote coupons on social media to drive traffic
✅ Use limited-time offers to create urgency
✅ Track redemption rates in your Reports section

Need help designing a successful promotion?

Let our team help you create campaigns that boost orders and customer loyalty!

Keep your customers informed and manage orders efficiently with real-time tracking and status updates.

• Live Order Tracking: Customers receive automatic updates via SMS/email

• Status Management: Update orders from "Preparing" to "Out for Delivery"

• Customer Notifications: Automated alerts at each stage of the order process

Our team can configure tracking that matches your workflow.

Contact us:
📞 +1 (866) 629-9646
📧 support@imenu360.com

Securely accept credit cards, digital wallets, and online payments through trusted processors.

• Credit/Debit Cards (Visa, Mastercard, AMEX)

• Digital Wallets (Apple Pay, Google Pay)

• Custom payment options

Our specialists handle secure payment integration.

Contact us:
📞 +1 (866) 629-9646 
📧 support@imenu360.com

Gain valuable insights into customer behavior and sales performance.

• Customer order history and preferences

• Sales trends and peak hours analysis

• Menu performance reports

• Marketing campaign tracking

Our data team can create custom reports.

Contact us:

📞 +1 (866) 629-9646
📧 support@imenu360.com

Phone Support:
📞 +1 (866) 629-9646
*Hours: Mon-Fri 8AM-8PM EST*

Live Chat:

Email Support:
📧 support@imenu360.com
We respond within 1 business hour

Emergency After-Hours:
For urgent issues outside business hours, mark emails as "[URGENT]"

Set up and customize your delivery service areas and pricing directly from your admin portal. This ensures you only receive orders you can fulfill and that delivery fees match your costs.

1. Log in to your admin portal:
   🔗 https://restadmin.imenu360.com

2. Navigate to Delivery Settings:

   • Click “Restaurant” in the left sidebar

   • Select “Delivery Area”

   • Choose your restaurant location (if multiple)

3. Define Your Delivery Zones:

   • Use the interactive map to draw your delivery boundaries

   • Set different fees for various zones (e.g., $3 within 3 miles, $5 beyond)

   • Specify minimum order amounts for each zone if needed

4. Save & Activate:

   • Click 💾 “Save” (bottom right)

   • Click 🌐 “Update Website” (top right)

   • Changes take effect within 15 minutes

• 0-2 miles: $2.99 delivery fee

• 2-5 miles: $4.99 delivery fee

• Min. order: $15”*

✅ Test delivery calculations with sample addresses
✅ Adjust zones during holidays or bad weather
✅ Use clear zone names (e.g., “Downtown”, “Uptown”)

Need help optimizing your delivery zones?

Our team can help you analyze your area and suggest profitable delivery boundaries!

Custom orders allow customers to personalize their meals with special requests, dietary modifications, or unique preparations outside your standard menu options.

• Customer Requests: Customers can add special instructions during checkout

• Kitchen Alerts: Custom requests appear clearly on order tickets

• Flexibility: Accommodate allergies, preferences, or special occasions

We can help you configure:

• Special instruction fields for menu items

• Dietary tags (gl-free, vegan, etc.)

• Add-on customizations (extra sauce, no onions, etc.)

• Price adjustments for customizations

✔️ Train staff to review custom orders carefully
✔️ Set clear boundaries for what modifications are possible
✔️ Use kitchen display notes for complex orders
✔️ Confirm unusual requests by phone when needed

Need help configuring custom order options?
Our team can set up your system to handle special requests smoothly.

📞 Call: +1 (866) 629-9646
📧 Email: support@imenu360.com

We'll help you balance flexibility with kitchen efficiency!

Adjust your estimated pickup and delivery times during busy periods to manage customer expectations and maintain kitchen efficiency.

1. Open the Business Manager app on your tablet

2. Tap "Temporary Settings"

3. Adjust minutes for:

   • Pickup Delay (e.g., 15 → 25 minutes)

   • Delivery Delay (e.g., 30 → 45 minutes)

4. Tap "Save" — changes apply immediately

Call our support team to adjust your times remotely:

📞 +1 (866) 629-9646

• ⏱️ Increase delays gradually during rush hours

• 📊 Monitor order volume on your tablet's home screen

• 🔄 Revert to normal times when business slows

• 🧪 Test different delay times on slower days first

Note: Changes made in "Temporary Settings" reset to default daily

After every successful order, customers automatically receive an email inviting them to review their experience. This feedback is sent directly to your restaurant’s registered email address, helping you monitor satisfaction and continuously improve service.

• ✅ Automatic review invitations sent after order completion

• ✅ Customer feedback delivered directly to your inbox

• ✅ Insights to improve service quality and customer satisfaction

• 📈 Identify strengths and areas for improvement in real-time

• 💬 Respond directly to customer feedback to build loyalty

• 🌟 Showcase positive reviews on your menu or website

We build user-friendly, brand-aligned mobile applications for your restaurant and provide digital QR codes—making it fast and convenient for customers to order online.

• Custom-branded iOS and Android apps

• Intuitive ordering and secure payment processing

• Loyalty programs and push notifications for promotions

• Scan-to-order functionality for dine-in and takeout

• Reduced wait times and increased table turnover

• Contactless and efficient customer experience

Elevate your digital ordering with a dedicated app and QR codes:

📞 Call: +1 (866) 629-9646
📧 Email: support@imenu360.com

Easily keep your online menu in sync with your actual inventory by marking items as in-stock or out-of-stock in real time—preventing orders for unavailable items and avoiding customer disappointment.

1. Log in to your admin portal:
   🔗 https://restadmin.imenu360.com

2. Navigate to Menu Manager:

   • Go to Restaurant → Menu Manager

   • Select your menu and category

3. Update Stock Status:

   • Locate the item you want to update

   • Toggle the Active/Inactive switch

     • ✅ Active = Item is available

     • ❌ Inactive = Item is out of stock

4. Save Changes:

   • Click 💾 “Save” (bottom right)

   • Click 🌐 “Update Website” (top right)

• Open the Business Manager app

• Go to Menu Manager

• Tap any item to toggle availability on/off

• Changes sync instantly

✔️ Update early: Mark items inactive as soon as you run low
✔️ Menu notes: Use descriptions like “Seasonal” or “Today Only”
✔️ Low-stock alerts: Consider integrating with your POS for automatic updates

For advanced inventory integrations or bulk updates:
📞 +1 (866) 629-9646
📧 support@imenu360.com

Resolve order issues quickly—whether it’s a missing item, incorrect order, or delayed delivery—using iMenu360’s built-in refund and coupon tools.

1. Log in to your admin portal:
   🔗 https://restadmin.imenu360.com

2. Cancel the Order:

   • Go to Orders → locate the order

   • Click the Actions button (⋯) next to the order

   • Select “Cancel Order”

   • The system will automatically refund the customer if already paid

3. Manual Refunds or Partial Adjustments:

   • For partial refunds or older orders, contact support:
     📞 +1 (866) 629-9646
     📧 support@imenu360.com

If a refund isn’t the best option (e.g., minor errors, delays, or goodwill gestures), quickly issue a coupon the customer can use online.

1. In your admin portal, go to Coupons/Discounts

2. Click “Create New Coupon”

3. Set terms (e.g., $5OFF, 10%OFFNEXTORDER)

4. Send the code directly to the customer

Use the guidelines below to choose the best resolution for common order issues:

• Wrong order delivered:
  ✅ Offer a full refund and redeliver the correct order if possible.

• Missing item:
  ✅ Issue a partial refund or provide a discount coupon for the missing item.

• Long delay:
  ✅ Send a coupon for a future order to show appreciation for the customer’s patience.

• General dissatisfaction:
  ✅ Create a custom coupon to acknowledge their experience and encourage them to return.

Each option helps resolve issues fairly while maintaining a positive relationship with your customers.

🔹 Act quickly — customers appreciate prompt resolutions
🔹 Train staff to identify issues early (e.g., missing items before delivery)
🔹 Track refunds in your Reports tab to spot recurring issues

We can process refunds on your behalf or guide you through the steps.

📞 +1 (866) 629-9646
📧 support@imenu360.com

Tip: Always include the order number in your email for faster service!

Turn occasional diners into regulars with iMenu360’s customizable loyalty programs. Reward customers for their repeat business and watch retention—and revenue—grow.

• Points-Based Rewards: Customers earn points for every dollar spent

• Tiered Membership: Offer increasing rewards for frequent visitors

• Automated Coupons: System issues redeemable discounts automatically

• Flexible Rules: Set points values, expiration, and reward values yourself

• Spend $100 → Get $10 off

• Order 5 times → Get $10 off

✅ Higher retention rates
✅ Increased order frequency
✅ Valuable customer insights
✅ Competitive advantage

Get Started

Our team will help you design and launch a program tailored to your restaurant:

📞 Call: +1 (866) 629-9646
📧 Email: support@imenu360.com

Provide your average order value and customer visit frequency for customized recommendations

We protect your business and customer data with enterprise-grade security measures and transparent privacy practices.

• 🔒 Encryption: All data encrypted in transit and at rest

• 👥 Access Controls: Role-based permissions protect sensitive information

• 📋 Compliance: Meets industry standards for payment and data security

• 🛡️ Regular Audits: Continuous monitoring and vulnerability testing

• ✅ Transparency: Clear disclosure of data collection and use

• ✅ Minimal Data Collection: Only gather what's necessary for operation

• ✅ Customer Control: Options for data deletion and preferences

• ✅ Consent-Based: Explicit permission obtained for marketing communications

• Maintain strong password practices

• Limit staff access to necessary functions

• Log out of shared devices after use

• Report suspicious activity immediately

Contact our security team:
📞 +1 (866) 629-9646 
📧 support@imenu360.com

We undergo annual third-party security audits to maintain the highest protection standards.

Gain valuable insights into your customers' experiences with automated feedback surveys sent after every order. Understand what you're doing well and identify areas for improvement to enhance your service and boost customer loyalty.

• Automatic Surveys: Customers receive a feedback email automatically after each completed order

• Simple Rating System: Customers can rate their experience and provide comments

• Direct Delivery: Results are sent directly to your restaurant's registered email address

• Real-time Insights: Receive feedback while experiences are still fresh

1. Check Your Email: Look for feedback messages sent to your registered restaurant email

2. Review Regularly: Monitor ratings and comments daily

3. Identify Trends: Track recurring compliments or concerns

4. Take Action: Use feedback to make meaningful improvements

We can help you:

• Adjust survey timing and frequency

• Customize questions to match your priorities

• Set up alerts for negative reviews

• Create response templates for following up with customers

✅ Improve service quality based on real customer experiences
✅ Identify popular menu items and underperformers
✅ Resolve issues quickly before they affect other customers
✅ Build customer loyalty by showing you value their opinions

Our team can help you set up and make the most of your customer feedback system:

📞 Call: +1 (866) 629-9646 

📧 Email: support@imenu360.com

We can also help you implement a system for responding to and acting on customer feedback!

Make smarter menu decisions with detailed analytics on what's selling—and what's not. Identify your top performers, optimize your offerings, and eliminate underperformers using real sales data.

1. Log in to your admin dashboard:
   🔗 https://restadmin.imenu360.com

2. Navigate to Reports:

   • Click "Reports" in the left sidebar

   • Select "Menu Item Order Report"

3. Customize Your Report:

   • Choose date range (daily, weekly, monthly)

   • Select location (if multiple restaurants)

   • Apply category filters if needed

   • Click "Generate Report"

• Open Business Manager app

• Tap "Reports" → "Top Sellers"

• View real-time rankings of menu items

• 🏆 Best-sellers: Most frequently ordered items

• 💰 Revenue generators: Highest grossing items

• 📉 Underperformers: Items with low sales

• 📊 Trend analysis: Seasonal popularity changes

✔ Optimize your menu - Highlight popular items
✔ Adjust pricing - Maximize profit on top sellers
✔ Identify trends - Create seasonal specials
✔ Reduce waste - Remove consistently poor performers
✔ Train staff - Recommend popular pairings

• Compare reports week-over-week to spot trends
• Use export to analyze data in Excel
• Check time-based reports to see what sells during different hours

Our analytics team can help you interpret your reports and make menu recommendations:

📞 Call: +1 (866) 629-9646
📧 Email: support@imenu360.com

We can create custom reports tracking specific items or categories!

Easily control all your restaurant locations from a single dashboard. Update menus, set hours, adjust pricing, and view reports for each location individually or all locations at once.

1. Log in to your admin portal:
   🔗 https://restadmin.imenu360.com

2. Access Location Management:

   • Go to Settings → Locations

   • View all your restaurant locations in one list

   • Select individual locations to edit specific settings

3. Make Changes:

   • Update hours, menus, or pricing for specific locations

   • Apply changes to all locations with one click

   • Set location-specific promotions or delivery zones

Our support team can help with:

• Initial multi-location setup

• Menu synchronization across locations

• Location-specific reporting

• User permissions for different locations

Contact us:

Keep your customers safe and informed by clearly displaying allergen and dietary information on your digital menu.

1. Log in to your admin portal

2. Navigate to Menu Manager → Items

3. Edit any menu item to add:

   • Allergen tags (gluten, nuts, dairy, etc.)

   • Dietary labels (vegan, vegetarian, keto, etc.)

   • Custom notes about preparation

✅ Customer safety - Prevent allergic reactions
✅ Increased trust - Transparent ingredient information
✅ Better experience - Customers can easily find suitable options

Our team can help you:

• Configure allergen tags for your entire menu

• Set up dietary filtering for customers

• Create custom allergen warnings

Contact us:
📞 +1 (866) 629-9646
📧 support@imenu360.com

Increase your average order value with strategic suggestions that enhance the customer experience while boosting your revenue.

• Combo Suggestions: "Make it a meal for only $3 more"

• Premium Upgrades: "Add premium bacon for $1.50"

• Complementary Items: "Would you like garlic bread with your pasta?"

• Seasonal Specials: "Try our limited-time holiday dessert"

1. In Menu Manager, highlight popular add-ons and combos

2. Use compelling descriptions that encourage upgrades

3. Train staff to suggest additions during phone orders

4. Create bundle deals that provide natural pairing suggestions

✔️ Place high-margin items first in add-on lists
✔️ Use time-sensitive offers to create urgency
✔️ Analyze which suggestions perform best regularly

Need help setting up effective upselling strategies?

📞 +1 (866) 629-9646
📧 support@imenu360.com

During busy periods, adjust your service times to manage customer expectations and maintain kitchen efficiency.

1. Open Business Manager app

2. Tap "Temporary Settings"

3. Adjust Pickup and Delivery delay minutes

4. Tap "Save" - changes apply immediately

Call our support team for immediate assistance:
📞 +1 (866) 629-9646

Note: Temporary changes reset to default settings daily

For complete instructions on handling order cancellations, modifications, and refunds, please refer to the "Handling Order Errors and Refunds" section in our knowledge base.

• Cancel orders within 24 hours via your admin portal

• Issue refunds or compensation coupons

• Contact support for complex situations

📞 +1 (866) 629-9646
📧 support@imenu360.com