How to Set Service Delays Through the Dashboard
John
Last Update 24 days ago
Log in to your iMenu360 dashboard
Navigate to: Restaurant → Service Delay
Select your restaurant location from the list
Click the Edit button under the Action column
In the pop-up window:
Enter Pickup delay (in minutes)
Enter Delivery delay (in minutes)
Click Save to apply changes
Changes apply only to today's orders
Service times reset to default settings each day
Customers see these times during checkout
For normal operations, we recommend setting pickup delays between 15-20 minutes and delivery delays between 25-35 minutes. This gives your kitchen adequate time to prepare orders during typical business hours without overwhelming your staff.
During busy periods such as weekend rushes or special events, consider increasing delays by 10-15 minutes for both pickup and delivery. This helps manage customer expectations and prevents order backups that can lead to delays or mistakes.
For special circumstances like limited staff or kitchen equipment issues, you might set longer delays of 45-60 minutes. This allows you to continue accepting orders while giving your team sufficient time to manage reduced capacity.
When testing new settings, start with conservative delays and adjust based on your kitchen's actual performance. It's better to initially overestimate and reduce delays later than to disappoint customers with longer-than-expected wait times.
On your Business Manager tablet:
Open Temporary Settings
Adjust Pickup and Delivery delay minutes
Tap Save
Contact our support team for assistance with:
Determining optimal delay times for your restaurant
Setting up different delays for specific days or events
Troubleshooting delay settings
📞 (866) 629-9646
📧 support@imenu360.com
Service delays help manage customer expectations and kitchen workflow during busy periods.