Why Alternate Contacts Improve Order Accuracy

Many delivery orders fail when customers don't answer their phones. An alternate contact number ensures:

• Driver coordination for precise drop-off instructions

• Real-time updates about delays or changes

• Smooth handoff when primary number is unavailable

• 📞 Fewer missed orders - Drivers reach someone every time

• 🎯 Accuracy - Correct addresses and special instructions confirmed

• ⭐ Higher satisfaction - Orders arrive correctly and on time

1. Encourage customers to provide backup numbers during checkout

2. Train staff to request alternate contacts for phone orders

3. Add field for alternate contact in your online ordering form

Pro Tip: Make alternate contacts optional rather than required to maintain conversion rates.

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